Return of Goods for Credit or Refund
The Customer may only return Products to AVN Solutions, and receive a refund, on the following conditions:
The Customer must return Products to AVN Solutions within 7 days of the delivery date stated on the delivery documentation, and must specify the relevant invoice number. Refunds, Return and Refusal of Shipment (within 7 days of purchase): Attract 20% restocking Fee Shipping charges and credit card (2%) charges will not be refunded. All Returns MUST be in Resalable Condition with complete packaging/manuals/software. All returns must be accompanied by the Original Invoice.
The Customer must contact AVN Solutions to obtain a returns number.
Where specific instructions appear on the web site in respect of the return of any Product, the Customer must follow those instructions.
All items affixed or incorporated into the Product by the Customer must be removed from the Product prior to its return to AVN Solutions.
All Products are returned to AVN Solutions at the Customer’s risk, and AVN Solutions accepts no responsibility for any loss or damage to the returned items..
Products must be adequately packed and dispatched freight prepaid, clearly labelled, to AVN Solutions 10 Brigham Young Drive, Albany, Auckland 0632
Simple reasons like “I did not want this anymore” are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 7 days after delivery to customer. Any un-opened and un-damaged goods outside of the 7 day return policy cannot be returned for credit unless AVN Solutions Limited allows the return with a restocking fee based on a special circumstance (this decision is made by AVN Solutions). If accepted back there is a 15% restocking fee, maximum return period that may be accepted with a 15% restocking fee is 20 days (no longer) from your delivery.
The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a loss in price.
Why we charge a restocking fee on returns is because we do not want customers purchasing from us on a try before buy basis.
Software cannot be returned for Credit – This is due to copyright regulations.
Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a device we recommend you contact us first before purchasing or investigate it with the manufacture of your device.