1. Can I get an order shipped to a country other than New Zealand?

    A. No, we can only dispatch orders within New Zealand at this time.

    Q. Are your prices inclusive or exclusive of New Zealand GST?

    A. All prices listed on our web site are inclusive of GST.

    Q. Can I back-order a product if no stock is available?

    A. Whilst we do not back-order products, if you press “Notify Me“ button you will be notified as soon as stock is available. Once you receive the notification you can login and place your order.

    Q. How accurate are your stock levels displayed on your web site?

    A. Stock is updated daily from our suppliers; however it is never real time we and are unable to 100% guarantee stock quantities; Although we do our best to ensure stock levels are as accurate as possible.
    If you’ve noticed the stock for a certain item is very low we advise you to get in touch with us and we will be able to tell you how many items are in stock at that particular point.

    Q. How can I pay for product(s) I wish to purchase?

    A. We accept the following credit cards: Visa, MasterCard and American Express.

    Q. I do not have a credit card, how can I pay?

    A. You can pay directly to our ASB Bank Account which is: Computer Ambulance Ltd. 12-3085-0352577-00. This method of payment takes up to 1-2 working days to come through.

    Q. When will my credit card be charged?

    A. Your credit card will be charged at the end of the order process. You will receive a confirmation and tax invoice from us via email shortly after the transaction has been completed. When making a payment using banking, please use your order number as a reference.

    Q. When will my order arrive?

    A. We ship within 24 hours of your payment being confirmed if it is a working day. Weekend orders will be processed the next business day as soon as they payment has been confirmed. We don’t process orders on Public Holidays.
    All orders received before 2.00pm Monday – Friday (excluding Public Holidays) will be dispatched the same day via Courier Post’s ‘Signature required’ courier service. Urban deliveries are generally before midday the next day but rural deliveries may take a little longer.

    Q. Can you deliver to P.O. boxes?

    A. We do not send orders to PO boxes.

    Q. Can I pick up a product?

    A. AVN Solutions is an online store only.

    Q: What happens if there is no one available to sign for the delivery when it arrives?

    A: In these cases couriers leave a card-to-call advising that they’ve attempted delivery while no-one was home. This card will contain all the necessary instructions to get the item re-delivered or re-directed. If you have any problems with deliveries – please contact. We will be glad to assist.

    Q. Do I have to register before I can make a purchase?

    A. This will help us improve your shopping experience with us, as well as enable you to be up to date with all our latest deals and offers. Registration is optional.

    Q. Can I view my past orders online?

    A. Yes. Simply login using your account details ( You need to get registered in this case) to view your contact details and past orders.

    Q. I received the items I ordered but where is the invoice and paperwork?

    A. Your invoice is created online when you order and also emailed to you. Please keep this invoice for your records.

AVN Solutions Team